Uniform Complaint Procedure
How a Complaint is Investigated and Answered
Each complaint is investigated by the District Office which must do the following within sixty days:
1. Provide an opportunity for the person or organization complaining and District personnel to present information related to the complaint.
2. Obtain specific information from other persons familiar with events and locations related to the complaint.
3. Review related documents.
4. Prepare a written report (in English and in the language of the complaint) on findings and recommended solutions.
5. Notify the person or organization of appeal procedures.
Complaints about special education programs and services may also be referred to the district or the person filing the complaint to the California Department of Education, Special Education Division. To file a special education complaint directly with the California Department of Education, you may write to the Department in the address listed below under the section entitled How to Appeal.
How to Appeal
Persons or organization disagreeing with the local District, school, or office decision has fifteen days after receipt of the decisions to file an appeal. The appeal must be in writing, and must include a copy of the original complaint, as well as a copy of the local site decision provided to them.
1. If the original complaint involved one of the educational programs (listed 1--8) in the section entitled What Programs are Covered?, the appeal should be sent to:
State of California Department of Education
Superintendent of Public Instruction
P.O. Box 944272
Sacramento, C 94244-2720